If you haven’t read “7 Habits” yet, it MAY NOT be time to read it now. I have noticed that you can’t or shouldn’t read it until you’re ready. Let me explain that: I read it in 1993 when I was 20. If I had read it when I was 19, I would have gotten […]
Tag Archives: wrong
Acne 101
It is the bane of a person’s existence. Everybody gets it; everybody hates it. And once you have it, prepare to be tormented, embarrassed and humiliated. Such a small bump, so much at stake. So what is this little bundle of horror? What else but the dreaded pimple! A pimple, or acne as some people […]
Seven Behaviors That Cause Problems With Angry Customers
Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell […]
How To Write A Complaint Letter That Gets The Result You Want
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction. Make your opening sentence a positive one and get to […]
5 Things Not To Do With Upset Customers
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every […]
Top 6 Things Not To Do With Angry Customers
1. Don’t make threats. Have you ever said this, “If you don’t calm down, I’m not going to help you.” Or, “If you continue to yell at me, I’m going to have no choice but to terminate this phone call.” If you’ve ever made these, or similar, statements, I’d bet that your sole intent was […]
Unreal Estate 10 Horror Films With Demonic Dwellings And Un Family Friendly Locations
1. Nosferatu (1922) There’s nothing like making the property sale of your life, only to find out that your dream client is a member of the blood-sucking undead. This movie is notable because it was an unauthorized adaptation of the book “Dracula” by Bram Stoker. Recently, improved copies of the original movie have been made […]
Michael Vick The Fallen Nfl Star
Michael Vick is arguably one of the biggest starts in the NFL. Why would a man with so much fame and fortune make the foolish mistakes he has made and destroy his career? I am a former NFL player and I asked my friends in the NFL why they think Michael Vick made the dumb […]
Cheating In The Nfl
Who would have thought it would come to this? What has professional sports come to with cheating? NBA, MLB, and Hockey have been caught cheating and now the NFL is joining the rest of the professional sports leagues as a sport that cheats. As a former NFL player, I would always hear the saying, “If […]
The Insanity Of The Defense
I. The Insanity Defense “It is an ill thing to knock against a deaf-mute, an imbecile, or a minor. He that wounds them is culpable, but if they wound him they are not culpable.” (Mishna, Babylonian Talmud) If mental illness is culture-dependent and mostly serves as an organizing social principle – what should we make […]
The Insanity Of The Defense
I. The Insanity Defense “It is an ill thing to knock against a deaf-mute, an imbecile, or a minor. He that wounds them is culpable, but if they wound him they are not culpable.” (Mishna, Babylonian Talmud) If mental illness is culture-dependent and mostly serves as an organizing social principle – what should we make […]
New Start To Online Wealth
Are you looking for a new start to online wealth? Were you one of the many who came online to make money but instead got suckered by some online company. First you should not be hard on yourself, you took a step most people are to afraid to take. Most people just criticize about how […]
New Start To Online Wealth
Are you looking for a new start to online wealth? Were you one of the many who came online to make money but instead got suckered by some online company. First you should not be hard on yourself, you took a step most people are to afraid to take. Most people just criticize about how […]
Three Classic Financing Mistakes
Securing financing for your business means taking risks and making mistakes. Growth strategies are often fraught with mistakes and misfires. So what are some of the most common strategic errors I’ve seen fellow entrepreneurs make during my career as a serial entrepreneur, former venture capitalist, and angel investor? Well, you may simply be the wrong […]
Why The Rich Look Poor The Poor Look Rich
Boy if you could only see my uncle, you would swear he came right from under a bridge somewhere. The clothes he has on are filthy and don’t look like they have seen a washing machine in months (actually ever). I think his boots are black but with the caked on mud, it’s hard to […]
Public Speaking The Power Of Words
Words hurt, heal, motivate, and aggravate. They are powerful. They control emotions and can even control a person physically. A word is worth a thousand pictures. “Come here.” Two words that move a person from there to here. “Write this down.” Three words that cause people to put words on a page. “Remember a time […]
Remodeling Your Bathroom What To Do If Something Goes Wrong
Remodeling Your Bathroom: What to Do If Something Goes Wrong Are you looking to become one of thousands of homeowners who, each year, makes the decision to have their bathrooms remodeled? If so, are you also planning on doing that remodeling yourself? While there are a number of advantages to do it yourself bathroom remodeling, […]
Two Reasons Why You Might Want A Second Opinion
About six months ago, I visited my dentist. Unfortunately, it wasn’t a pleasant experience. After jamming a dental instrument into one of my teeth and asking me if I had been eating sweets, she made a decision. She felt that I had an area that needed to be drilled into, “to see how far the […]
Why Most People With Agoraphobia Take A Year Or More To Start Recovery
Understanding agoraphobia is the first step toward recovery. However, the average person with agoraphobia takes at least one full year to get diagnosed and even longer to learn enough about agoraphobia to start recovering. Here are four reasons why: 1) Most people don’t know what is wrong with them at first. The symptoms of agoraphobia, […]
The Perils Of Surgical Mishaps
The concept is often one that is ripped right out of a horror novel or late-night news special. The idea that doctors can perform surgery on the wrong side of the body is a frightening one. Most people would dismiss the idea of such a surgery mishap as being a remote occurrence, believing things like […]