The 7 Secrets Of Wow Customer Service

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Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. 1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like […]

The Customer Is Sometimes Always Right

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In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given this policy much thought. When was the last time someone came into your business, or called on the phone, or […]