Delivering Great Customer Service 10 Tips

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It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what […]


The Top Ten Client Feedback Questions

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As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the […]


Does Your Customer Service Suck

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As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow […]


Why You Need An Answering Service

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The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician’s private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses. Anyone with a […]


Customer Service Done Right

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Are you a stickler about receiving top notch customer service? Do you routinely “come through” as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an internet hosting company, a hair colorist, or any one of […]


What Is Customer Service

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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This is not just about […]


Where Has Customer Service Gone

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Whatever happened to the adage “The customer is king or queen”? or the customer is always right. Not anymore. Company’s representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day. […]


The Golden Rules Of Customer Service

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Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, […]


What S Changing In Customer Service The Top 5 New Things That Customers Want

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We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics we all have heard time and again, […]


Online Call Center Outsourcing

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If you business has large customer business then you definitely need to provide efficient customer service to keep them happy. Many small and large multi-national companies such as banks, insurance companies or electronic companies, who enjoy the large customer base, need prompt and efficient customer service to handle customers’ inquiries and grievances. Customer service reflects […]


It Helps Small Businesses Enact Big Ideas

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Good customer service is crucial to success in business; there’s nothing high-tech about helping customers get exactly what they need. But technology can make the process easier and more efficient. For most small businesses, investing in information technology (IT) can pay dividends in more ways than one. Not only can technology help companies establish a […]


Battling With Customer Service How To Win The War Part 2 Of 2

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If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado… 6. Don’t drink and dial. It seems like a good […]


Customer Service Is Now Customer Care

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As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in […]


24 7 9 5 Live Chat E Mail Management Solution

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247 Live Chat, email management and Call center service 0.19/min 24-7 & 9-5 Live Chat and Email management Solution for your website No Infrastructure expenses and NO employee to recruit. Outsource your Customer support & order taking service to PLACE Support. Place Support is a comprehensive voice-chat-email support service provider. We take care of your […]


Customer Service In Business

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When you begin any business, one of the most important things to remember is that good customer service is a necessity. The food concession business is no different. If anything, it’s more important to be friendly and have a good relationship with your customers because it’s even more difficult to build up a loyal clientele […]


Five Customer Service Points For A Credentialing Service

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Quality credentialing verification organizations (CVO’s) create an environment beyond simply generating credentialing reports for medical providers. A CVO with good customer service responds quickly to questions; has trained staff that is assigned to a particular client; can streamline the credentialing process; has good technology resources; and offers extra support, such as internal audits and tracking […]


Customer Service Live Chat

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Customer service live chat Do you shop online? Do you buy machines that may need after-sales service? Do you get the help you need? How do you get it? Manufacturers that have a voice or telephone customer service support are always preferred. However, in the ecommerce era, live chat customer service support is the most […]


The 5 W S Of World Class Customer Service Training

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The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer– whether current, potential, internal or external–an opportunity to make a judgment […]