The Voice Of Customer Service

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Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure your voice reinforces the service you strive to deliver through your […]


Faithful Emotions

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The original article contains an image of a sad clown. This can be found on my blog through my website. The sad clown attracts us and evokes a feeling of sadness and compassion. Have you ever noticed that the sadness and compassion really feels like it is for you? Often we live our suppressed emotional […]


Adult Add Motivational Focus Keystone In A Happy Life

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We’re in an informational age. Information is more available now than there’s ever been in the world. More will be available tomorrow. Unless the entire Internet crashes, I predict that’s going to continue for a long time. So, the question isn’t, “How many opportunities are there?” or “What is the best opportunity?” because there’s no […]


It S Always About The Timing

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So, here’s the situation: We’re thinking about making some changes in life, and we’re wondering how to spot the perfect time to act. Perfect timing means perfect success, right? Here’s a news flash. There are no perfect times. There are bad times, good times, even excellent times. But never a perfect time. For anything. But […]


Five Tips For Avoiding Road Rage

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Road Rage is a term that, unfortunately, we have become more and more aware of as the media covers an increasing number of “road rage” incidents. We’re all aware of the shocking stories of mild mannered commuters turned cold blooded murderers, and we’re fairly certain that this will never happen to us. We’re right


Ignoring Negative Criticism

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In his book, “How to Win Friends and Influence People,” Dave Carnegie said that humans hate negative criticism. At that time, I thought it was just emotional stuffs. However, negative criticism does not only hurt emotionally but can also hurt your interests realistically. Most of negative criticisms are not true. Even if it’s true, it’s […]


Can T Find Your One True Path

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So you’re trying to figure out what you’re going to be when you grow up. The problem is you’re 38, have two grown children and a husband, not to mention two cats and a dog named Sirius Black Dixon. Oh, wait, sorry, I guess I got distracted and thought we were talking about me. Back […]


Losing Friends Is Careless

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There’s a communications frenzy going on across the world. Mobile phones let us talk whenever we want to, wherever we are; email gives us instant access to friends and family and instant messaging allows us to have virtual conversations across the miles. How is it then, that we still manage to lose touch with the […]


Giving Others The Benefit Of The Doubt

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There’s a saying in aikido, “There are many lessons on the mat.” It means that when we’re practicing aikido we’re not just learning aikido, we’re also learning about life. For example, when someone grabs my wrist too hard and I get angry but don’t say anything, I eventually learn that it would be more useful […]


History Of Melayu

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I was interested to find out more about the Malays. I pose myself this question always. “Where do I come from? or what is my calling in life”. Only when you know your past and take a closer look at the events of the past call history we may find the answers It’s intriguing after […]


Golf And Zen Chapter 2

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About Golfing Zen: This is the second in a continuing series of short essays dealing with the application of Eastern spiritual philosophy to your golf game. The surface intent is that, as you apply the ideas, your golf and your enjoyment of the game will grow. However there is also an underlying motive: as you […]


Explosion In Nuclear Energy Demand Coming

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Summary: Sprott Asset Management uranium expert Kevin Bambrough talked with us about the “second leg” of the current uranium bull market. He sees a massive nuclear build up heading our way with “the environmentalists leading the charge.” He said many price projections may be inaccurate because “people are underestimating future demand.” StockInterview: Price forecasts on […]


Wedding Greeting Cards

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There are so many options to consider when planning a wedding – do you want it to be large or small, casual or formal, maybe you even want to have a theme for your wedding. Each couple has their own vision of how they want this special event to look and feel. That’s why we […]