How Hypnotherapy Helps With Stress And Anxiety

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Stress can be defined as a state we experience when there is a mismatch between perceived demands and our perceived ability to cope. Stress can also be defined as an adaptive response by a body to change in the environment. Stress response evolved to enable humans to deal with life-threatening dangers or stressors such as […]


Is Your School Prepared For Weather Disasters

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Metal detectors. Surveillance cameras. Security guards. School systems throughout the U.S. are becoming more and more vigilant in preventing crime and violence on school property. But are school officials doing all they can when it comes to communications to staff, parents and emergency responders? Earthquakes, hurricanes, floods, tornadoes and other severe weather conditions pose a […]


Top 6 Ways To Get An Angry Customer To Back Down

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1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, […]


The Simplest Solution To Customer Satisfaction

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“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.” If you’ve ever used the telephone to contact a business you can […]


Exceptional Ecustomer Service In 4 Simple Tips

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Two weeks ago I scribed a note of praise for Office Depot on PlanetFeedback.Com. Two hours later I got a personal response from Office Depot’s executive office. Last Friday I logged a complex complaint via email to my wireless phone company. Less than 3 hours later a researched response landed in my email box. It […]


What Is 24 7 Support

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What is 24-7 support? Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support service. Many […]


Autoresponders Make Sure You Respond

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Autoresponders can be a great way to interact with customers in a hands-free way. It is ideally suited to providing visitors with a specialized ecource or newsletter. In fact, online businesses are finding autoresponders a wonderful marketing tool. Many businesses use an autoresponder on email inquiries. However, there is a problem that can develop when […]


Autoresponders Make Sure You Respond

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Autoresponders can be a great way to interact with customers in a hands-free way. It is ideally suited to providing visitors with a specialized ecource or newsletter. In fact, online businesses are finding autoresponders a wonderful marketing tool. Many businesses use an autoresponder on email inquiries. However, there is a problem that can develop when […]


Email Automatic Response Software Makes Sense

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There is one business concept that all business owners can agree on: good customer service is the key to business success. No matter how great or innovative your product or service is, without the customer service to back it up, your business will eventually fail miserably. This is especially important when it comes to online […]


Your Direct Response Strategy With So Many Strategies How Do You Choose The Best

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Your direct mail strategy… are you stuck trying to decide what strategies you are looking to implement? Which direct response strategy pulls the best response? Is it a postcard? Self mailer? A Letter? The answer to that is not a simple one. It depends. The success of your direct response strategy really depends on who […]