View From Another Planet Learning To Talk To Our Children

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Our goal in conscious communication is not to change the other person . . . Our goal is to establish connection. Andrew LeCompte, author, Creating Harmonious Relationships A parent of three attended a workshop I gave on managing conflict. A few days after the workshop, she emailed me to say that she’d had an “opportunity” […]


Communicating With Teens 7 Never Fail Secrets

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Allow me to paint you a picture. You and your teen talk about issues and rules as they come up. While you have disagreements that you resolve, you never have fights where one person wins and the other loses. Sound impossible? I raised two kids that way and now I am going to share seven […]


Turn Your Customer Complaint Into A Positive

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The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. 1. Listen When a customer comes to you with a complaint about one of your products or services, […]


Listen To Suggestions

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If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution. My grandfather used to say: “Even the court jester can teach us something useful.” […]


Can You Hear Me Now

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When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3rd of all employees feel management isn’t listening.* We all think we know how to listen, yes? […]


Audio Books At Opposite Ends

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Audio books were created to cope with our lifestyle today. People who live in a routine-based life can add a little bit of a twist by listening to them. They can listen to the works of their favorite authors, discover new ways of running a firm or enterprise and even learn a new language. With […]


Music Preferences

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Music is a wonderful thing. It can make people laugh, cry or feel happy or sad. It can calm a crying baby, or even motivate a person to exercise. There are all types of music, too: Rock, rhythm and blues, jazz, gospel, and many other genres as well as sub-genres. And everyone listens to some […]


Business And Podcasting Finding The Benefits

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In recent years, podcasting has become quite a phenomenon. Who hasn’t heard of iPods or Apple iPods – small portable and trendy media players? Originally intended for users to listen to music even while on the go, podcasting is now used by companies as a marketing tool to communicate with their target audience and grow […]


Public Speaking Tips

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Any public speaking involves delivering information to people who are, in one way or another, waiting to get some information. This is a key reason why you should pay careful attention as you prepare to make you speech and as you plan to meet your audience. Some people are naturals at public speaking and getting […]


How To Prepare For A Long Flight

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The first thing I like to do is to get as little sleep as possible the night before I fly, this way by the time I get to the plane I can hopefully just go to sleep and wake up at my destination. I only recommend this if you are able to perform any tasks […]


Audiences Are Your Friend

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For the rank amateur to the ignorant professional, audiences create the same effect no matter how small they are to a speaker. Fear and anxiety. From a single person to a crowd as big as the fans in the Super Bowl, speaking in front of a serious listening audience is the true test and baptism […]


Discover Your Path To Success Part 3

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If you have read this far, we both know you are serious about succeeding, getting the most out of life, and attaining your goals. Now, how do you “keep the fire burning” during life’s daily struggle? It’s simple really, but will require the patience to take each task into consideration, without doing everything at once. […]


Simple Tips For Safe Flying

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Safety is a foremost concern of any traveler, regardless of whether the trip is for business or for pleasure. Never has this need been more emphasized until recently, in light of 9/11 and of the latest bombings in London. These attacks have somewhat made people wary of traveling, especially traveling by airplane. However, despite these […]


Internet Advertising Consultant You Can See For Yourself

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I like consulting. My friends sometimes ask me how to patch up their rocky relationships most likely due to poor decisions on their part or maybe they’re thinking about changing professions. Here’s what I do. I sit up straight and squint my eyes, just a bit, and pretend to listen to what they’re saying. I […]


Telemarketers Don T Like Them

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Telemarketers… ooohhh… I’ll bet we’ve all got a nice story to tell about these guys & gals don’t we? Well here’s a story i’ll never forget and I’ll show you how to turn a sales call into a sale for you! So I’m sitting in my office one day and mind you at the moment […]


What Is True Listening

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Listening What is true listening? Dr. James Jones suggests that true listening is not advise, counsel or trying to solve problems. Listening is just hearing what your troubled teen has to say. Parents often respond to a teen with comments that are judgmental, advisory or are non- accepting in some way. These responses “close” or […]


5 Good Reasons For Choosing An Audio Book

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Did you know that audio books are becoming more and more popular by each day? For example, in 2004, over $124 million worth of audio books were sold in the UK and $120 million in Germany during 2005. Experts say that this year the market is expected to rise by 20% in Europe, and audio […]