The Moment Of Truth

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Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity […]


Creating A New Standard Of Excellence Six Things You Can Do

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Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.” Hearing a strange noise […]


One Way To Buy A Cheap House

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One of the simplest ways to buy a cheap house is to make a low offer. Sometimes called a “lowball” offer, this is a basic ploy used in real estate and many other negotiations. Everyone knows the technique, but most are afraid to use it. It can be a waste of time if you don’t […]


Codes Of Conduct Affecting The National Basketball Association

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The National Basketball Association is a multi-million dollar business that provides sports entertainment to millions of people around the world. As such, there is an extraordinary amount of expectations in place to ensure that every fan is entertained when they go to a game or come in contact with anything associated with the NBA. Some […]


Vital Steps To Healthy Workplace Relationships

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We all want to know the secrets of building healthy workplace relationships. Relationships are a powerful factor in contributing to an individual’s success. Yet so many become involved in negative situations at the workplace which drain their energy, enthusiasm and success. Relationship balancing shows how to turn all this around. Relationship Balancing: What Is It? […]


Vital Steps To Healthy Workplace Relationships

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We all want to know the secrets of building healthy workplace relationships. Relationships are a powerful factor in contributing to an individual’s success. Yet so many become involved in negative situations at the workplace which drain their energy, enthusiasm and success. Relationship balancing shows how to turn all this around. Relationship Balancing: What Is It? […]


Vital Steps To Healthy Workplace Relationships

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We all want to know the secrets of building healthy workplace relationships. Relationships are a powerful factor in contributing to an individual’s success. Yet so many become involved in negative situations at the workplace which drain their energy, enthusiasm and success. Relationship balancing shows how to turn all this around. Relationship Balancing: What Is It? […]


Working With New Administrative Staff

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Not long ago, one of my clients in the real estate business hired the perfect person as his office manager and administrative assistant. She had most of the qualifications he was looking for and a great personality. But like many business leaders discover, hiring the right person is one thing, and getting them in step […]


Working With New Administrative Staff

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Not long ago, one of my clients in the real estate business hired the perfect person as his office manager and administrative assistant. She had most of the qualifications he was looking for and a great personality. But like many business leaders discover, hiring the right person is one thing, and getting them in step […]


The Impact Of Suggestion

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Expectations influence reality and create results. Individuals tend to make decisions based on how others expect them to perform. As a result, people fulfill those expectations whether positive or negative. Expectations have a powerful impact on those we trust and respect, but, interestingly, an even greater impact on perfect strangers. When we know someone expects […]


The Challenges Of Contract Manufacturing

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In every industry today, organizations succeed by focusing on what they do best and leaving the rest to their partners, agencies or outsourced vendors. Contract manufacturing, while it can be difficult from a supply chain perspective, seems to fit neatly into this scenario. In addition to allowing global organizations to focus more on their core […]


Couple S Mistakes And Misconceptions On Sex

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There are many among us who enjoy the pleasurable moments that comes with sex but there are others who somehow feel that they haven’t experienced that “peek” feeling others talk about when it comes to intercourse. Bear in mind that there are also many sexually active couples whose sparks fade and experience certain pitfalls when […]


Laser Eye Surgery Expectations Vs Reality

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Laser Eye Surgery – What are your expectations? The success of laser eye surgery (as with any elective surgery), is measured by how the outcome matches your before-surgery expectations. Are your expectations realistic? Can your expectations be met by laser eye surgery? It’s your surgeon’s job to help you consider all aspects of good vision […]


Great Expectations

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“Nobody succeeds beyond his or her wildest expectations unless he or she begins with some wild expectations.” – RALPH CHARELL What are your expectations for your life? Are you excited about your future or are you facing it with apprehension and fear? For most people the future holds too many uncertainties and the fear of […]


Manage Your Expectations

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When I was a newbie in ‘the game of life,’ I wanted to succeed beyond my wildest dreams. I wanted to make it big and take on the world, all at once. My expectations were so high that not even Jack could reach them on his beanstalk. However, over time, after much frustration and burn […]


Goal Setting And Expectations

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Goal setting is not only about the goals but also about what the person expects to get from these goals, the road he or she imagines on their way to these desired goals, and the force in which they imagine getting there. Expectations are not only important, they are critical for one to achieve the […]


Will You Live Together Till Your Death

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Loving and living together make a wonderful life. If a couple is in deep love with each other, and loyal with the commitment of staying together till death, it will be a beautiful life. After all, we want relationships that survive. We want relationships that help us grow in life, fight the odds, and enjoy […]


Expect With Confidence

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Often our expectations are based on the assumptions we have about people or groups of people. The same is true of us. Have you ever noticed how your expectations become reality in your personal life? Expectation is literally a self-fulfilling prophecy. We do this consciously and subconsciously. Remember the kid in grade school who was […]


Law Of Attraction Expect What You Want

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One of the most important steps in consciously using the Law of Attraction is learning to change our expectations. Why? Because the Universe delivers exactly what we expect to see. Our expectations are formed on the foundation of our existing beliefs. If we believe ourselves to be lacking financially, we will expect to see a […]