9 Steps For Coaching Call Center Agents

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The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: 1. Randomly record 2 -3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the […]


Weight Loss At Work Non Food Rewards

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The e-mail comes out at noon. “To celebrate your hard work this week, there is cake and ice cream in the big kitchen at 3 today. Be there!” The universal reward for hard work always seems to be food: cake and ice cream, a catered lunch for in-service training sessions, pizza for the overtime crew, […]


Free Criminal Records And Background Checks Secrets You Need To Know

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The employee is a vital part of a company’s business. In fact, one can even say that the employee makes a company for surely without him, the company can never be. Employees are the workforce that keeps a company going. They serve as the fuel that keeps business operations going like a well-oiled machine. For […]


Free Criminal Records And Background Checks Secrets You Need To Know

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The employee is a vital part of a company’s business. In fact, one can even say that the employee makes a company for surely without him, the company can never be. Employees are the workforce that keeps a company going. They serve as the fuel that keeps business operations going like a well-oiled machine. For […]


Employment Law Unfair Dismissal Constructive Dismissal

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The case of Thornley v Land Securities Trillium Ltd [2005] concerned a claim for unfair and constructive dismissal by an employee who alleged that her employer imposed a new job description on her and she contended that her contract of employment was fundamentally breached by such changes to her duties imposed by her employer. The […]


Employment Law Unfair Dismissal Constructive Dismissal

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The case of Thornley v Land Securities Trillium Ltd [2005] concerned a claim for unfair and constructive dismissal by an employee who alleged that her employer imposed a new job description on her and she contended that her contract of employment was fundamentally breached by such changes to her duties imposed by her employer. The […]


Employment Law Unfair Dismissal Constructive Dismissal Last Straw

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The case of Bell v The Spirit Group Ltd [2005] concerned a claim for unfair and constructive dismissal. The employment tribunal held that a series of acts, by the employer, cumulatively amounted to repudiation of the employee’s contract of employment. The employee was a manager of a national chain of pubs and restaurants. He brought […]


Employment Law Unfair Dismissal Constructive Dismissal Last Straw

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The case of Bell v The Spirit Group Ltd [2005] concerned a claim for unfair and constructive dismissal. The employment tribunal held that a series of acts, by the employer, cumulatively amounted to repudiation of the employee’s contract of employment. The employee was a manager of a national chain of pubs and restaurants. He brought […]


A Guide To Alcohol And Drugs Influence At Workplace

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In recent years, there are increasing numbers of people who turn up work under the influence of alcohol and drugs. According to a survey conducted by the Health and Safety Executive in 1994, 90% of personnel directors from top UK organisations stated that alcohol consumption was a problem for their organisation. 18% of large company […]


A Guide To Alcohol And Drugs Influence At Workplace

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In recent years, there are increasing numbers of people who turn up work under the influence of alcohol and drugs. According to a survey conducted by the Health and Safety Executive in 1994, 90% of personnel directors from top UK organisations stated that alcohol consumption was a problem for their organisation. 18% of large company […]


Treat Your Employees Like You Treat Your Customers With Corporate Awards

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As business owners, or as part of a leading management team, we’ve been conditioned year after year to focus on the customer. In fact, we’re constantly reminded by the old “The customer is always right,” or “Satisfied customers equal success” adage. While that advice can hardly be argued against, one facet of the business isn’t […]


Treat Your Employees Like You Treat Your Customers With Corporate Awards

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As business owners, or as part of a leading management team, we’ve been conditioned year after year to focus on the customer. In fact, we’re constantly reminded by the old “The customer is always right,” or “Satisfied customers equal success” adage. While that advice can hardly be argued against, one facet of the business isn’t […]


How Your Business Can Save 6500 Year

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If you run a small business, you probably have a hidden expense that’s eating your time, and your business’s money: Tracking employee time and productivity. When businesses are small, traditional practice is to use some sort of manual time keeping system to log employee hours. Each employee fills out a paper time sheet, the payroll […]


Team Building A Race Against Yourself

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How do you make the environment in your business conducive to team building? In the past this was often done with merit pay raises, employee of the month awards and other performance based incentives and gifts. Many businesses that are interested in team building today are finding that these approaches do not work as well […]


Coaching Employee Satisfaction

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If you have an online business and you have grown to a place where you have employees other than family working for you there are some ways to increase the satisfaction level of your staff. Many of these ideas are simply common sense, but are mentioned as a means of reminding employers of the strength […]