Yankee Candle Company

(1 votes, average: 5.00 out of 5)
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The Yankee Candle Company is known for providing quality candles in an array of colors and wonderful fragrances. They have been in business since 1969 when a young boy named Mike Kittredge made a candle from melted crayons as a gift for his mother. His friends and family members loved it, and he began selling […]


Operating A Successful Candle Making Business

(1 votes, average: 1.00 out of 5)
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Making candles can be great fun. Some people choose to take their love of this art and make money doing what they enjoy spending their time on. There are many areas of the candle making business you need to consider before embarking on such an adventure. Knowing how to make quality candles isn’t enough. You […]


Aromatherapy Store Shop For Your Alternative Medical Needs

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Aromatherapy is the use of essential oils and essences extracted from flowers, herbs, and trees for health and well-being of the users. In the ancient times, the kings would despatch people deep into the jungles, often faraway from the kingdom in search of herbs with medicinal qualities. As kings and kingdoms were lost in oblivion, […]


6 Tips For Keeping Your Cool When Customers Get Hot

(5 votes, average: 4.40 out of 5)
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1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional. 2. […]


Tips To Improve Your Customer Loyalty

(4 votes, average: 4.00 out of 5)
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Statistics show that, on average, U.S. companies lose half of their customers every five years. It’s true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are a few ways to make sure your customers […]


Are You Serious About Customer Service

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Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service. If you are truly serious about offering quality customer service, […]


Turn Your Customer Complaint Into A Positive

(3 votes, average: 4.33 out of 5)
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The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. 1. Listen When a customer comes to you with a complaint about one of your products or services, […]


Why Does Every Company Need A Crm Customer Relationship Management

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First, let’s define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing, Accounting and Customer Service can all be tied together with a powerful, centralized CRM software made to retain customer loyalty, increase revenue, deliver […]


When Customers Complain

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You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even […]


Crm Keeping Customers Loyal

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Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer relationships are a company’s most […]


Customer Relationship Management For A Higher Level Of Customer Service

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For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow businesses to better manage their […]


The Moment Of Truth

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Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity […]


Turning Customer Service Inside Out

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While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make […]


Retail Customer Service Tips For Improving Your Level Of Service

(1 votes, average: 5.00 out of 5)
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Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, “This cup […]


Seven Behaviors That Cause Problems With Angry Customers

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Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell […]