(7 votes, average: 2.43 out of 5)
Loading...Did you ever wonder if some of those age old sayings about marketing are true? For instance, we’ve all heard “It costs five times more to acquire a new customer than to retain a current customer.” But does anyone have any proof of that? That is exactly what a group of authors set out to […]
(No Ratings Yet)Loading...Maintaining a healthy weight is important for a leading a healthy life. People who have excessive weight are always mocked at. Obesity open doors to many health diseases such as high blood-pressure, diabetes, arthritis, heart diseases and hypertension. Those with a high body mass (BMI) are considered are considered to be at the edge of […]
(5 votes, average: 4.20 out of 5)Loading...We’ve all seen it. Julia Roberts is shopping on Rodeo Drive. She’s dressed in her “professional” gear and gets that infamous attitude from the saleswomen. And of course, we’re all cheering when she stops back by the store in her newly purchased couture, arms laden with shopping bags and delivers my favorite line of all […]
(3 votes, average: 2.00 out of 5)Loading...How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough? In these days of below average customer service, you may think providing good service will set you apart […]
(1 votes, average: 1.00 out of 5)Loading...First, let’s define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing, Accounting and Customer Service can all be tied together with a powerful, centralized CRM software made to retain customer loyalty, increase revenue, deliver […]
(6 votes, average: 4.50 out of 5)Loading...With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to […]
(9 votes, average: 4.00 out of 5)Loading...1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional. 2. […]
(12 votes, average: 4.33 out of 5)Loading...Statistics show that, on average, U.S. companies lose half of their customers every five years. It’s true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are a few ways to make sure your customers […]
(5 votes, average: 4.40 out of 5)Loading...Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service. If you are truly serious about offering quality customer service, […]
(4 votes, average: 4.50 out of 5)Loading...The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. 1. Listen When a customer comes to you with a complaint about one of your products or services, […]
(6 votes, average: 3.50 out of 5)Loading...You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even […]
(No Ratings Yet)Loading...“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And until […]
(5 votes, average: 3.40 out of 5)Loading...Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer relationships are a company’s most […]
(2 votes, average: 3.00 out of 5)Loading...Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales. Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win […]
(9 votes, average: 4.22 out of 5)Loading...If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting […]
(1 votes, average: 5.00 out of 5)Loading...“Let me transfer your call.” What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, “Let me transfer your call?” Feelings of frustration set in and […]
(5 votes, average: 3.60 out of 5)Loading...Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us? Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so […]
(No Ratings Yet)Loading...Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity […]
(1 votes, average: 1.00 out of 5)Loading...Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal system. With the advent […]
(No Ratings Yet)Loading...While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make […]