Angry Customers What Can We Do With Them

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“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it. All is well when it ends well. And until […]


Happiness Is About Connection And Gratitude

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People complain. They’re complaining all the time about everything. As a child, I was innocent enough to believe what people were saying. I really thought there were plenty of valid reasons to complain: the weather (most often), lack of money (runner-up), the neighbors, husband or wife, the children (me, in this case), civilization (or the […]


Addiction To Complaining

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Complaining is a way of life for some people. It was certainly a way of life for my mother. I don’t remember a day going by without her complaining, endlessly. I don’t think I ever heard a word of gratitude out of my mother’s mouth. No matter how good things were, she would manage to […]


Raw Potatoes And Other Dining Adventures

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I admit it: I’m a big fan of the Law of Attraction. It’s become one of the focal points of my life and of my coaching and teaching practice. However, I’ve discovered that there is one drawback to the Law of Attraction: It takes all the fun out of complaining! Once you understand the basic […]