Child Safety And Child Protection Easy Steps You Can Take Part 1 Of 3

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Did you know there are over 2,000 reports of missing and abducted children to the FBI everyday? That’s an incredible number, and that’s only the ones that are actually reported. This is 1 of a 3 part series with some simple child safety steps you can take that will greatly minimize the chances of your […]


Children S Birthday Parties A Timeline For A Great Event

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Having the best children’s birthday party shouldn’t be a stressful thing. Follow the timeline below and your child and you will be the hit of the neighborhood. About a month before your party you’ll want to: Talk with your child and choose a party theme and/or decide what your “entertainment” will be for the party. […]


Musical Phones

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“Let me transfer your call.” What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, “Let me transfer your call?” Feelings of frustration set in and […]


How About Some Customer Service Please

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Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal system. With the advent […]


Answering Service

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Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an […]


Call Center Monitoring Software

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Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center […]


Making Great First And Last Impressions Over The Telephone

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1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tempting […]


Sure Fire Ways To Drive Customers Away

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Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away. When I observe such practices, I move from being angry to just plain sad. Really sad. Because the truth of the […]


How To Get The Best Out Of Your Phone

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When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the negative effect it could also have! Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly destroy a customer’s perception of your […]


What S Changing In Customer Service The Top 5 New Things That Customers Want

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We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics we all have heard time and again, […]


Online Call Center Outsourcing

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If you business has large customer business then you definitely need to provide efficient customer service to keep them happy. Many small and large multi-national companies such as banks, insurance companies or electronic companies, who enjoy the large customer base, need prompt and efficient customer service to handle customers’ inquiries and grievances. Customer service reflects […]


Battling With Customer Service How To Win The War Part 2 Of 2

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If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado… 6. Don’t drink and dial. It seems like a good […]


9 Steps For Coaching Call Center Agents

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The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: 1. Randomly record 2 -3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the […]


Getting The Most Out Of Your Next Customer Support Call

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Consumers will spend millions of dollars on electronics this year. Now we all know the frustration that can quickly set in if the new piece of electronic equipment you purchased doesn’t work as described out of the box. That situation can be even more frustrating if there are children involved. There generally are two types […]


The 5 W S Of World Class Customer Service Training

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The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer– whether current, potential, internal or external–an opportunity to make a judgment […]


Butchering Customer Service

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All businesses strive to provide excellent customer service, but there’s a fine line between service and servility. Extreme servility is called obsequiousness. Now there’s a word for you to know. Even if you don’t know what it means, you’ve experienced it


Battling With Customer Service How To Win The War Part 1 Of 2

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Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land. A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but […]


Homes For Sell By Owner Fsbos And Buyer Brokers

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You’re selling your home as a FSBO (for sale by owner) and you get annoyed when real estate brokers call you, right? That’s a reasonable response when you’re doing all the work to market your property to save thousands of dollars in broker commissions. However, when a “buyer broker” calls, you might want to listen. […]