Customer Service In The Bottled Water Industry Pure Water And The Customer Promise

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Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service is […]


Answering Service

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Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an […]


How To Keep Customers For Life

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Being is business isn’t just about getting a customer, selling him something and moving onto the next one. It’s all about making sure that your customers keep coming back to you … and spend more money! But how can you make sure that your customers stay customers for life? What strategies can you put into […]


The Top Ten Client Feedback Questions

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As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the […]


Does Your Customer Service Suck

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As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow […]


Why You Need An Answering Service

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The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician’s private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses. Anyone with a […]


The Golden Rules Of Customer Service

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Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, […]


Tips On Online Bookkeeping Services

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Over 40% of America’s largest businesses improve their profitability using outside service providers for their bookkeeping and financial functions. Due to technological advances, this same alternative is now available to small businesses. Firms using the Analytix solution are discovering that moving part or all of their bookkeeping and accounting functions to professional outside providers saves […]


Boost Up Your Business By Reliable And Affordable Transcription Services In India

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Transcription services are required in almost every area of the business spectrum. The need to put into text, the spoken word, automatically creates demand for business transcription companies that specialize in this type of work. Mostly, it is the businesses themselves that do their transcription work to avoid the extra cost of transcription services. However, […]


The Simplest Solution To Customer Satisfaction

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“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.” If you’ve ever used the telephone to contact a business you can […]


How To Get Your Customers Saying Wow

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Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and buy again? Wouldn’t it be great if you could get your customers to feel the same way about dealing with […]


It Helps Small Businesses Enact Big Ideas

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Good customer service is crucial to success in business; there’s nothing high-tech about helping customers get exactly what they need. But technology can make the process easier and more efficient. For most small businesses, investing in information technology (IT) can pay dividends in more ways than one. Not only can technology help companies establish a […]


24 7 9 5 Live Chat E Mail Management Solution

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247 Live Chat, email management and Call center service 0.19/min 24-7 & 9-5 Live Chat and Email management Solution for your website No Infrastructure expenses and NO employee to recruit. Outsource your Customer support & order taking service to PLACE Support. Place Support is a comprehensive voice-chat-email support service provider. We take care of your […]


Customer Service In Business

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When you begin any business, one of the most important things to remember is that good customer service is a necessity. The food concession business is no different. If anything, it’s more important to be friendly and have a good relationship with your customers because it’s even more difficult to build up a loyal clientele […]


How To Write A Complaint Letter That Gets The Result You Want

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Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction. Make your opening sentence a positive one and get to […]


Why Do Your Customers Complain And What Can You Do About It

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As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem! How can you prevent […]


The Benefits And The Dangers Of Crm

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“CRM” stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop and implement smarter customer strategies. The benefits of Customer Relationship Management CRM are clear: CRM ebables companies and organizations to […]