Seven Behaviors That Cause Problems With Angry Customers

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Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell […]


Business Ethics And The Law

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The primary objective of a business is to make money. Why would an individual or group of people start a business if he did not want to make money? An argument that is generated by some is: “Should profits be the only function of a business?” The desire for businesses to make money can sometimes […]


Argumentation Turn It From Adversarial To Educational

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Argumentation is usually associated with debate. Using argumentation in public speaking does not require being adversarial. To use it effectively can enhance the experience for the listener. Your first thought might be to avoid it, especially when trying to persuade. The kind of argument being discussed here is not bickering or being obnoxious or even […]


The Art Of Persuasion In An Essay

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Introduction “Rhetoric is the art of discovering, in a particular case, the available means of persuasion.” –Aristotle Every single human requires the art of persuasion at some point in their lives. As a child, one might use persuasion for the attainment of a toy or as an adult for the acquiring of other objects. A […]


How To Be An Assertive Woman

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Women will occasionally find themselves in heated arguments. Sometimes, people’s views and opinions will come in conflict and create drama. Every now and then these conversations can lead to more difficult situations. Knowing how to be assertive in a nice way can prevent an argument from blowing up and may even help one win an […]


Arguing

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Arguing – what’s it good for? Arguments are rarely “won.” When you think you won an argument, what did you win? The “loser” at least learned something, right? But what did you get? Debating practice, ego satisfaction, and diminished brain power. Arguing Diminishes Brain Power? At times things need to be debated, but most of […]


Deflate Objections In 15 Seconds

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Does this symphony sound familiar? You are too! Am not!! You are TOO! AM NOT! YOU ARE ALSO!! AM NOT!! Familiar? It’s how kids argue. I’m sure you’ve tried this mode of arguing decades back. Children, when pointed out that they are “xxx”, tend to retaliate that their accuser is also “xxx” The accuser then […]


Abortion And The Conscience Of The Nation By Ronald Reagan

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In 1983, President Reagan wrote an essay for the “Human Life Review” entitled, “Abortion and the Conscience of the Nation.” This brief writing of his pro-life philosophy was published in book form a year later. It was expanded to approximately to 95 pages with lengthy afterwords by Surgeon General C. Everett Koop and British essayist […]


Anger Lose Your Cool And Look Like A Fool

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I recently witnessed a scene in a mall parking lot that has had a lasting effect on me – it was two middle-aged women arguing over a parking spot. They were both standing beside their cars and screaming at each other while waving their arms in a threatening manner. The argument eventually became a name-calling […]


Presentation Skills

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To become a successful scholar one needs to possess a lot of significant traits, because research work requires unique capabilities and a great strive for work. However, a great scholar is not only the person who is doing research and then writes a dissertation or a thesis on the results of the research. Nobody will […]


Secret Of A Happy Marriage

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Never ever fight! Disagreements can sometimes be healthy in a relationship if done once in a while. Never allow fighting to eat away your relationship. In fighting, both parties lose the fight. No one ever wins. Fighting can be damaging. It involves emotions. When emotions get involved, you may say harmful things that you really […]