The High Cost Of Training

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“Only the educated are free.” -Epictetus There are countless articles and studies outlining the high cost of training – each with unique approaches to measuring the impact of training. During our current recession there is momentum for business’ to scale back all non-essential areas and training budgets are usually the first to go. Executives often […]


The 7 Secrets Of Wow Customer Service

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Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. 1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like […]


Tips For Using Movers

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By Flemming Andersen Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may seem hard to find the perfect one for you and your needs. You should treat hiring a moving company like you would if you were hiring […]


Buyers Guides Vs Unbiased Product Reviews Why More And More Consumers Are Preferring The Latter

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If you are on the look out for a buyers guide before going on your next shopping spree, here’s something that can help you make a smarter choice! We all know there are buyers guides written and compiled by product experts that are served along with the newspapers and magazines. You can get a buyers […]


Customer Relationship Management For A Higher Level Of Customer Service

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For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow businesses to better manage their […]


If I M Not Satisfied What Do I Want

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Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us? Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so […]


The Moment Of Truth

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Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity […]


How About Some Customer Service Please

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Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal system. With the advent […]


Turning Customer Service Inside Out

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While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make […]


Outsource Your Intranet It Makes More Sense Than You May Think

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Until recently, if a company wanted to implement an intranet, they first had to install an internal network. Next they had to install a web server and set it up to host their internal documents. This created an intranet, which is an internal network that uses web-based technology. The difference between an intranet and a […]


Top 7 Things You Must Know Before Dealing With Your Next Difficult Customer

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1. Anger precludes rationality. Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through their emotions. Anger is an emotion and emotions are experienced in the right side of the brain. Rationalizing, problem solving, listening, and negotiating are all left-brain […]


Retail Customer Service Tips For Improving Your Level Of Service

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Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, “This cup […]


Answering Service

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Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an […]


Seven Behaviors That Cause Problems With Angry Customers

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Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell […]


Live Answering Service

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With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering services have gone the route of letter writing – it’s all gone to computers in an attempt to make life simpler. However, most customers prefer to talk to […]


Put Your Angry Customer At Ease

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Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business. However, this responsibility, like so many others we must face on a daily basis, just comes with the territory. Customers become angry for […]


Customer Service In The Bottled Water Industry Pure Water And The Customer Promise

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Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service is […]